00010

Internal server error

00020

Authentication failed

00030

Request timeout

00040

Required parameters are missing

00050

Request parameters are invalid

AirShopping

01001

Airline shopping request error

01002

Invalid cabin type

01003

Invalid currency

01004

Insufficient remaining cabin space

01005

Invalid origin and destination options

01006

Invalid trip type

01007

Invalid passenger type

01008

Invalid passenger count

01009

Origin date is greater than destination date

01010

Invalid loyalty program account airline ID

01011

Invalid loyalty program account number

OfferPrice

02001

Invalid offer ID/transInfo

02002

Offer details not matched

02003

Airline pricing request error

02004

No fare result

02005

Currency not match

02006

No cabin found

03004

Seat availability request error

03005

Seat availability other error

OrderCreate

05001

Invalid offer ID

05002

Offer details not matched

05003

Invalid currency

05004

Supplier order create request error

05005

Duplicate create request

05006

Cabin sold out

05007

Order create failed

05008

Passenger info invalid

05009

Passenger name too long

05010

Passenger name not correct

05011

Order create other error

05012

Incorrect traveler information input. Please check your passenger information accuracy.

05013

The price of the flight has changed. Please try again.

05014

Payment declined. Please check your payment details.

05015

A booking with the same traveler information was just recently made. No booking was done.

05016

Hold not allowed for this booking

05017

Passenger document details required for passenger

05018

Invalid FOP

05019

Invalid adult title

05020

Invalid child title

05021

Invalid infant title

05022

Invalid adult age

05023

Passenger index not correct

ConfirmOrder

07001

Invalid order ID

07002

Airline order confirm request error

07003

Air price change

07004

Duplicate confirmation

07005

Payment declined. Please check your payment details

07006

Invalid FOP

OrderRetrieve

08001

Invalid order ID

08002

Airline order retrieve request error

CancelOrder

09001

Invalid order ID

09002

CancelOrder request error

09003

Cancellation of the ticket is impossible

Phase

Error Code

Message

Description

AirShopping

B038

Departure date must be today to a year.

The requested flight departure date is outside the allowed booking window. The date must be between today and one year from today.

-

100002

nsk-server:FaultException

A general server-side fault occurred on the supplier's system.

-

100002

nsk-server:AuthorizationStationCategoryNotAllowed

The specified origin-destination (airport/city pair) is not supported by the supplier.

-

100002

The market xxx - xxx does not exist

The requested route/market does not exist in the supplier's system.

-

100007

No onward trip

For the requested onward journey, the supplier could not find any matching flights.

-

100007

No return trip

For the requested return journey, the supplier could not find any matching flights.

-

100007

Http error, httpCode:400

An HTTP error occurred while communicating with the supplier (e.g., 400 Bad Request).

-

100007

Deserialization json responseBody exception:[xxx]

Failed to deserialize the supplier's JSON response. This indicates a server/communication error.

-

P007

Wrong Parameter. Origin/Destination Code is not supported.

The provided origin or destination airport/city code is invalid or not supported by the supplier. Please check the codes and try again.

-

S001

System error

A generic system error occurred on the supplier side. This may indicate an internal issue with the supplier's services.

-

1201999

Connection prematurely closed BEFORE response

The connection to the supplier was unexpectedly closed before a response could be received. This is often due to network issues or supplier server instability.

-

1201999

Connection has been closed BEFORE response, while sending request body

The connection was closed while sending the request body, before receiving a response. This indicates a connection problem with the supplier system.

-

1101004

not support OJ flight type

The requested flight type (e.g., Open Jaw) is not supported by the supplier. Please modify your search criteria to use a different itinerary type.

-

B009

Supplier is offline.

The supplier's system is currently unavailable or offline. Please try again later.

OfferPrice

B021

The booking code you choose has only 0 seat available.

The selected booking class (fare basis) for the requested flight has no available seats. Please choose a different flight or fare class.

S001

System error.

A generic system error occurred on the supplier side. This may indicate an internal issue with the supplier's services. Please try again later.

B020

Can not find any price for this flight.

No pricing information was found for the requested flight. The flight may no longer be available for booking or the fare is unpublished.

B018

Airline or flight restriction.

The requested flight is subject to restrictions imposed by the airline (e.g., specific traveler eligibility, advance purchase requirements, or blackout dates). Please review the fare rules or choose another flight.

B038

Departure date must be today to a year.

The departure date provided is outside the allowed booking window. Please ensure the date is between today and one year from today.

B068

The segment detail is different between solutionid field and journey field.

The flight segments associated with the provided offerId/trips do not match the with the airShopping. Please ensure consistency between the airShopping and offerPrice

OrderCreate

B017

Price is changed.

The price of the selected flight/fare has changed since the price verification step. Please re-verify the price before proceeding with order creation.

B006

Reservation failed - Other. OrderNum

The reservation failed due to an unspecified error. An order number may have been generated despite the failure. Please check the order status or contact support.

0307

Reservation failed - Booking class is sold out.

The requested booking class (fare class) is no longer available. The seats may have been sold out during the booking process.

B029

Duplicate reservations have been found for passengers [xxx] in order [xxx], in pnr [xxx].

A duplicate booking was detected for the specified passenger(s). This indicates that the same passenger may already have a reservation for this itinerary.

B029

Duplicate reservations have been found for passengers [xxx] in order [xxx], in pnr [xxx].

The system detected an existing PNR for the same passenger(s) and itinerary. Please verify if a booking was already created.

B012

Reservation failed - Create PNR time out.

The request to create a PNR (Passenger Name Record) timed out. The supplier system took too long to respond. Please check the order status before retrying.

B011

Reservation failed - Fare is unavailable.

The requested fare is no longer available. The fare may have been discontinued or may no longer apply to the selected itinerary.

B004

Passenger(s) of ancillary product is not same with passenger(s) of ticket.

The passenger(s) associated with an ancillary product (e.g., baggage, seat selection) do not match the passenger(s) on the ticket. Please ensure consistency between ticket passengers and ancillary service passengers.

B008

Flight schedule change has occurred to this itinerary.

The flight schedule for the requested itinerary has changed since the initial search or price verification. Please re-search the flights to get the updated schedule.

S001

System error.

A generic system error occurred on the supplier side. This may indicate an internal issue with the supplier's services. Please try again later.

P001

sex of passengers[0] is illegal.

The value provided for the sex field of the first passenger (index 0) is not allowed. Use valid values such as MALE or FEMALE.

P002

firstName of passengers[1] is missing.

The firstName field for the passenger at index 1 is required but was missing or empty.

P002

lastName of passengers[1] is missing.

The lastName field for the passenger at index 1 is required but was missing or empty.

P002

birthday of passengers[1] is missing.

The birthday field for the first passenger (index 1) is required but was missing or empty.

P006

Invalid parameter.

One or more request parameters are invalid. Check parameter names, types, and allowed values.

P006

Invalid passenger name.

The provided passenger name contains invalid characters or does not meet the required format.

P006

Invalid nationality: length must not exceed 5 characters.

The nationality code exceeds the maximum allowed length of 5 characters. Use ISO 3166-1 alpha-3 codes or similar short codes.

P008

Invalid first Name/last Name.

The format of the first name or last name is invalid. Ensure names contain only allowed characters and do not exceed length limits.

B002

Buyer is not exist.

The specified buyer account does not exist. Verify the buyer identifier.

B004

There are errors in the passenger type of Adults.

The adult passenger type definition contains errors. Check that adult passenger types are correctly specified and match supported values.

B022

There are errors in the passenger type of Children.

The child passenger type definition contains errors. Verify child passenger type values and their consistency with age rules.

B065

Passenger's document information must be filled in for this trip. Passenger's document information contains cardType, cardNum, cardExpiredDate and nationality.

Required document information (card type, card number, expiration date, and nationality) is missing for at least one passenger. All four fields must be provided for this trip.

B076

Reservation failed: duplicate passengers.

The reservation contains duplicate passenger information. Each passenger must be unique (e.g., same name and date of birth).

B082

The same seat is not allowed to be chosen by multiple people in the same flight.

Multiple passengers cannot select the same seat on the same flight. Assign a distinct seat to each passenger.

B192

Duplicate baggages are not allowed in the same journey.

Duplicate baggage entries were detected in the same journey. Each baggage item must be unique (e.g., same type and weight combination).

B193

Multiple seat selection is not allowed in the same flight.

A passenger cannot select more than one seat on the same flight. Only one seat per passenger per flight is allowed.

B207

Passengers aged 12 to 16 are not permitted to travel alone on AirAsia flights. At least one passenger older than 16 must accompany them.

For AirAsia flights, passengers between 12 and 16 years old cannot travel unaccompanied. At least one passenger over 16 must be present in the same booking.

B206

Supplier side error occurred.

The supplier returned an error. Refer to the supplier’s original error message for specific details. The sample error Name.Last:StringLengthAttribute. The field Name must be a string with a maximum length of 32. is only an illustration; actual errors may vary.

ConfirmOrder

B001

Ticketing fail: Insufficient balance in your prepay account.

The ticketing process failed due to insufficient funds in the prepaid account. Please top up your account and retry the confirmation.