TABLE OF CONTENTS

• Flow 1: Direct Refund
• Flow 2: Refund with Estimate
• AirAsia Refund Reason Mapping

This section outlines the high-level workflow for submitting a refund request for an existing ticket. The API supports two distinct flows, depending on whether you need to check the estimated refund amount before proceeding.

Flow 1: Direct Refund

This is a straightforward process for immediately submitting a refund request:

Step 1: Retrieve Order Details (orderRetrieve)

• Fetch the latest order details

Step 2: Submit Refund Request (orderChange)

• Initiate the refund process directly. The final refundable amount and result are determined by the supplier during processing.

Step 3: Check Refund Status & Amount: 

• The final result—including the approved refund amount and status— can be retrieved by:

• Polling: Calling the orderRetrieve operation to find the updated refund status in the order details.
• Webhook Notification: Receiving a push notification with the outcome once processing is complete.

Flow 2: Refund with Estimate

This two-step process allows you to check the estimated refund amount before formally submitting the request: 

Note: The Refund with Estimate flow (which would involve a preliminary request to the airline for a refund calculation before formal submission) is currently under development and is not yet supported.

Step 1: Retrieve Order Details (orderRetrieve)

• Fetch the latest order details

Step 2: Get Refund Estimate (refundEstimate)

• Request a preliminary calculation of the refundable amount from suppliers

Step 3: Submit Refund Request (orderChange)

• After reviewing the estimate, formally submit the refund request.

Step 4: Check Refund Status & Amount

• The final result—including the approved refund amount and status— can be retrieved by:

• Polling: Calling the orderRetrieve operation to find the updated refund status in the order details.
• Webhook Notification: Receiving a push notification with the outcome once processing is complete.

AirAsia Refund Reason Mapping

The following table outlines the mapping between the standard refund reason codes used in the GDN API and the corresponding AirAsia (WANO) refund categories.